It is being touted as the new interface for Salesforce Customer 360 and can change how communication, collaboration and action related to customer experience takes place. With the merger, Slack will now be integrated into all Salesforce Clouds. Slack Connect, additionally, enables company employees to collaborate and communicate with external vendors and partners easily. Slack is a software that brings together people, data, and their tools so that teams can better collaborate and work from anywhere. What the Merger Means for Salesforce and SlackĬurrently, Salesforce’s CRM software has the enviable reputation that it enables organizations to market, provide services, sell, and conduct business from any location. This gives Slack a better fighting chance. Integrating Slack into Salesforce, as Teams does into Office 365, will encourage large companies using Office and Salesforce to consider using both, Teams and Slack. Now that Slack has been acquired by Salesforce, it will be easy to push for the use of Slack over Teams, simply because Salesforce customers already pay for the service. Office 365 has always bet strongly on its Teams.

The idea was to become a hub that prevented work apps from being siloed.

When Slack was launched, it wanted to serve as a connection between all the tools that people used at a workplace.

Salesforce slack technologies